Contacts
Getting in touch with BC.Game is meant to be simple, and the platform offers more than one route depending on how urgent your question is and how much detail you need to share.
Live chat
The fastest way to reach BC.Game is the 24/7 live chat service, available directly on the website and in the mobile app. Support agents respond in English, with an average response time of 2 to 5 minutes – a good first stop for anything time-sensitive, like a bonus that hasn’t credited yet or a deposit that’s taking longer than expected.
FAQ section
Before reaching out, it’s worth checking the FAQ section first. It covers the most common questions around account registration, deposits, withdrawals, and bonuses, and often has the answer instantly, without waiting for an agent.
Feedback and security
For general feedback – a suggestion, a comment on a promotion, or thoughts on the platform – the right address is [email protected], and the team offers rewards for valuable feedback.
If you’ve found a vulnerability or a security leak, that goes to [email protected] instead. This inbox is strictly for security-related issues; unrelated messages sent here won’t get a response.
Official social channels
BC.Game maintains a presence across several platforms, mainly for announcements, community engagement, and staying current on promotions:
- Telegram (News): t.me/bcgamewin
- Telegram (Chat): bc.game/telegram
- X (Twitter): x.com/bcgame
- Facebook: facebook.com/bcgameofficial
- Instagram: instagram.com/bcgame
- Discord: discord.com/invite/xqUMQesZQq
- WhatsApp: whatsapp.com/channel/0029VbBWXcg1SWsyoRzjrd3Q
- GitHub: github.com/bcgame-project
For anything involving your account specifically, live chat remains the more secure and direct option.
Legal and business enquiries
BC.Game’s global entity is Blockdance B.V., registered at Abraham de Veerstraat 9, Willemstad, Curaçao. In Nigeria, the platform operates under Blockdance Africa Limited, licensed under National Sports Betting Permit No. 2005793 and Lagos State License No. LSLGA/OP/OSB/210325.
Affiliate program
Anyone interested in joining the BC.Game Affiliate Program can find full details – commission models (revshare and CPA), tracking tools, and onboarding support – in the Affiliate section of the website.
Responsible gambling support
Anyone experiencing difficulties related to gambling, or concerned about someone who is, can reach out to Customer Support directly. The team can connect players with the platform’s self-exclusion tools and other available resources.
